FAQs
Order & Shipping
1. When will I receive my order?
- Processing Time: 1-3 business days (excluding weekends & holidays).
- Shipping Time: Standard (5-10 days)
2. My order says "Delivered," but I haven’t received it. What should I do?
- Check around your property (hidden spots).
- Ask neighbors or household members.
- Wait 2-3 days (sometimes marked delivered early).
- Contact your local post office.
- Still missing? Email support@auras-store.com for help.
Order Changes & Cancellations
1. Can I modify my order after placing it?
Yes! Within 12 hours, email support@auras-store.com with your order number & modifications. After 12 hours, changes may not be possible.
2. Can I cancel my order?
Orders can only be canceled within 12 hours. After that, they enter processing and cannot be canceled.
Placing an Order
1. How do I place an order?
Browse & select → Add to cart → Checkout → Confirm & pay → Get confirmation email.
2. I haven’t received my confirmation email. What should I do?
- Check Spam, Junk, or Promotions folders.
- Ensure you entered the correct email.
- Still missing? Contact support@auras-store.com.
Returns & Exchanges
1. What is your return policy?
Returns accepted within 30 days (items must be unworn, unused, & in original condition).
2. How do I request an exchange?
Email support@auras-store.com with your order number, the item to exchange, and the reason.
Additional Questions
1. How can I track my order?
You’ll receive a tracking number via email once your order ships.
2. What if I receive a defective or incorrect item?
Email support@auras-store.com with your order number, photos of the issue, and a brief description. We’ll offer a refund or replacement if eligible.
3. Do you offer gift wrapping?
Not at this time, but we’re working on it!
4. What if I entered the wrong shipping address?
Email support@auras-store.com within 12 hours to correct it. After that, changes may not be possible.
Need Assistance? Contact Us!
Address: 1128 W 58th St, Los Angeles, CA 90037, United States
Email: support@auras-store.com
Support Time: Monday - Friday / 9:00 AM - 5:00 PM (PT)
We’re happy to help!