FAQs

1. How long will it take to receive my order?
The total delivery time consists of order processing and shipping:

  • Order Processing: 1-3 business days (excluding weekends and holidays)
  • Shipping Time:
    • Standard Shipping: 5-10 business days

2. What shipping options do you offer and how much do they cost?
We offer the following shipping method:

  • Standard Shipping (5-10 business days): FREE

3. How can I track my order?
After your order is shipped, you will receive an email with a tracking number within 1-5 business days. You can use this number to check the status of your package.

4. Can I return or exchange an item?
Yes, returns are accepted within 30 days of receiving your order. Items must be unused and undamaged. For more information, please visit our Return Policy page.

5. What should I do if my item is damaged or defective?
If your item is defective or was damaged during shipping, please contact us at support@auras-store.com with the following:

  • Order number
  • Photos or videos showing the issue
  • A brief explanation of the problem
    We’ll review your request and provide a refund or replacement if eligible.

6. How do I request a refund or replacement?
To request a refund or replacement, please:

  1. Send an email to support@auras

    1. How long will it take to receive my order?
    The total delivery time consists of order processing and shipping:

    • Order Processing: 1-3 business days (excluding weekends and holidays)
    • Shipping Time:
      • Standard Shipping: 5-10 business days

    2. What shipping options do you offer and how much do they cost?
    We offer the following shipping method:

    • Standard Shipping (5-10 business days): FREE

    3. How can I track my order?
    After your order is shipped, you will receive an email with a tracking number within 1-5 business days. You can use this number to check the status of your package.

    4. Can I return or exchange an item?
    Yes, returns are accepted within 30 days of receiving your order. Items must be unused and undamaged. For more information, please visit our Return Policy page.

    5. What should I do if my item is damaged or defective?
    If your item is defective or was damaged during shipping, please contact us at support@auras-store.com with the following:

    • Order number
    • Photos or videos showing the issue
    • A brief explanation of the problem
      We’ll review your request and provide a refund or replacement if eligible.

    6. How do I request a refund or replacement?
    To request a refund or replacement, please:

    1. Send an email to support@auras-store.com with your order number, request type (refund or replacement), a description of the issue, and photo evidence.
    2. Wait for our email response and approval.
    3. If approved, we will either process your refund (for the product cost only) or send a replacement.

    7. What payment methods can I use?
    We accept the following payment methods:

    • PayPal
    • Major credit cards (Visa, MasterCard, American Express, Discover)
      All payments are securely processed via PayPal’s SSL-encrypted platform.

    8. Do I need a PayPal account to make a payment?
    No, you can check out as a guest and pay with your credit card without needing to create a PayPal account.

    9. How long does it take to process my refund?
    Refunds are usually processed within 3 business days after approval. If you don’t see the refund in your account, please:

    • Check your bank statement
    • Contact your credit card provider
    • Reach out to your bank

     

    -store.com with your order number, request type (refund or replacement), a description of the issue, and photo evidence.
  2. Wait for our email response and approval.
  3. If approved, we will either process your refund (for the product cost only) or send a replacement.

7. What payment methods can I use?
We accept the following payment methods:

  • PayPal
  • Major credit cards (Visa, MasterCard, American Express, Discover)
    All payments are securely processed via PayPal’s SSL-encrypted platform.

8. Do I need a PayPal account to make a payment?
No, you can check out as a guest and pay with your credit card without needing to create a PayPal account.

9. How long does it take to process my refund?
Refunds are usually processed within 3 business days after approval. If you don’t see the refund in your account, please:

  • Check your bank statement
  • Contact your credit card provider
  • Reach out to your bank

Contact Information

Address: 1128 W 58th St, Los Angeles, CA 90037, United States

Email: support@auras-store.com

Support Time: Monday - Friday / 9:00 AM - 5:00 PM (PT)

If you have any questions, don’t hesitate to reach out. We’re happy to help!