Refund policy
Return and Refund Policy
Returns
You have 14 days from the date of delivery to request a return. To be eligible, your item must be unused, sealed, and in its original packaging.
For health and safety reasons, we cannot accept returns on any product that has been opened or unsealed. This includes supplements, creams, ointments, and all consumable goods. Sale and clearance items are final and cannot be returned.
Damaged or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with a photo. We will replace the item or issue a full refund at no cost to you.
How to start a return
- Email us at [tu correo] with your order number and a photo of the sealed item.
- We will confirm eligibility within 24 hours and send you the return address.
- Ship the item back within 7 days of approval, using a tracked service.
- Once received and inspected, we will process your refund.
Return shipping costs are the responsibility of the customer, except when the item arrived damaged or incorrect. Items returned without prior approval will not be accepted.
Refunds
Approved refunds are issued to your original payment method within 5 to 7 business days after we receive and inspect the returned item. Your bank or card issuer may require additional time to post the credit.
Original shipping charges are non-refundable. Items returned opened, damaged, or after the 14-day window are not eligible for a refund.
Cancellations
Orders can be cancelled within 1 hour of purchase. After that, your order has entered fulfillment and cannot be cancelled. If a package is returned to us due to an incorrect address provided at checkout, we can reship it once the new shipping cost is covered.
Contact
Questions about a return or refund? Email us at contact.auroa@gmail.com or message us on WhatsApp at +12137623364. We respond within 24 hours, Monday through Saturday.