Hold off on returning!
If the issue is related to sizing, you can try adjusting the straps for a better fit. Many of our customers have found this helps improve comfort.
Here’s a video showing how to soften and stretch the straps of our flip-flops and slides
For more detailed instructions, please reach out to us at support@auras-store.com.
Perfect Fit Starts Here
Have you tried adjusting the straps? Many of our customers find this helps improve the fit. For detailed instructions on how to soften and stretch the straps of our flip flops and slides, please reach out to us at support@auras-store.com.
Refund Policy
According to our refund policy, you may request a refund by contacting us at support@auras-store.com with your order details.
Once your request is confirmed, we’ll process the refund promptly.
Please note that the refunded amount will be returned to your original payment method within 3 business days.
Haven’t received your refund?
- Check your bank account
- Contact your credit card provider
- Reach out to your bank to confirm the status
If you’ve done all of the above and still haven’t receivedyour refund, please email us : support@auras-store.com
Order Cancellation
We understand that sometimes you may change your mind after placing an order. That’s why you can cancel your order within 12 hours of purchase.
To cancel, simply email us at support@auras-store.com with your order number, and we’ll be happy to assist you.
Please note: After 12 hours, or once your order has been processed and a tracking number has been issued, we’re unable to cancel or issue a refund. Thank you so much for your understanding
We highly value your trust and consider your satisfaction an essential part of our commitment to excellent service