Machine wash: warm (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dryclean.

Auras Store Shipping and Delivery Information

We are committed to delivering your orders quickly and securely. Below are the details to help you understand our shipping process.

Shipping Options & Rates

We offer two shipping methods to meet your needs, whether you prioritize speed or cost.

• Standard Shipping (5-10 business days): FREE

Processing & Estimated Delivery

• Order Processing Time: 1-3 business days (excluding weekends and holidays)
• Shipping Time: 5-10 business days (depending on the carrier)
• Total Delivery Time: Order processing time plus shipping time.

Order Tracking

Once your order is dispatched, a tracking number will be sent via email within 1-5 business days of purchase. You can use the tracking number to monitor the shipment status.

Return Policy

You may initiate a return request within 30 days of receiving your order. For more information, please visit our Return Policy page.

Auras Store Refund and Replacement Guide

We sincerely apologize if your shopping experience didn’t meet your expectations. If you need to request a refund or a replacement, this guide will provide all the necessary steps and requirements.

Eligibility Overview

To be eligible for a refund or replacement, your request must be submitted within 30 days from the date you received your order. After this period, we are unfortunately unable to process any requests.

Product Condition:
The items must be in original condition, unused, and undamaged. Refunds or replacements are only available for issues such as manufacturing defects or damage that occurred during shipping.
We are unable to process requests for customer mistakes, such as selecting the wrong size or color.

How to Submit a Request

1. Contact our support team:
   Email us at support@auras-store.com. Please include your order number from the confirmation email.
2. Provide details of your request:
   Clearly state if you're requesting a refund or replacement. Describe the issue (e.g., printing error, shipping damage, etc.).
3. Attach evidence:
   Include clear photos or a video showing the problem with the item, as well as verifying that the item belongs to your order.

What Happens Next

Once we receive your request, our team will review the provided information. You will receive an email update regarding the outcome of your request.

• If your request is approved, we will send a confirmation email.
• If your request is rejected, we will explain the reasons for the decision.

Processing and Refunds

• Refunds:
  If approved, the total refund amount will be credited to your original payment method. Refunds cover the product cost only, and shipping fees are not included unless your order qualified for free shipping.
• Replacements:
  Once your replacement request is approved, we will confirm the necessary details and ship the new item.

Example:
If your order total was $60 (including $10 shipping), the refund will be $50 (product cost only).
If your order had free shipping, you will receive a full refund of $60.

Refunds are typically processed within 3 business days after approval. If you haven’t received your refund by then, please:

• Check your bank account
• Contact your credit card provider
• Reach out to your bank

Exchange Requests

If you would like to exchange an item, please email us after your request has been approved. Let us know the following:

• Product model
• Size, color, and quantity

Exchanges are free of charge, except when changing to a different size or color, in which case a small fee may apply.

If you need further assistance, feel free to contact us at support@auras-store.com. We’re here to help!

1. How long will it take to receive my order?
The total delivery time consists of order processing and shipping:

• Order Processing: 1-3 business days (excluding weekends and holidays)
• Shipping Time:
• Standard Shipping: 5-10 business days

2. What shipping options do you offer and how much do they cost?
We offer the following shipping method:

• Standard Shipping (5-10 business days): FREE

3. How can I track my order?
After your order is shipped, you will receive an email with a tracking number within 1-5 business days. You can use this number to check the status of your package.

4. Can I return or exchange an item?
Yes, returns are accepted within 30 days of receiving your order. Items must be unused and undamaged. For more information, please visit our Return Policy page.

5. What should I do if my item is damaged or defective?
If your item is defective or was damaged during shipping, please contact us at support@auras-store.com with the following:

• Order number
• Photos or videos showing the issue
• A brief explanation of the problem
  We’ll review your request and provide a refund or replacement if eligible.

6. How do I request a refund or replacement?
To request a refund or replacement, please:

1. Send an email to support@auras

   1. How long will it take to receive my order?
   The total delivery time consists of order processing and shipping:

   • Order Processing: 1-3 business days (excluding weekends and holidays)
   • Shipping Time:
   • Standard Shipping: 5-10 business days

   2. What shipping options do you offer and how much do they cost?
   We offer the following shipping method:

   • Standard Shipping (5-10 business days): FREE

   3. How can I track my order?
   After your order is shipped, you will receive an email with a tracking number within 1-5 business days. You can use this number to check the status of your package.

   4. Can I return or exchange an item?
   Yes, returns are accepted within 30 days of receiving your order. Items must be unused and undamaged. For more information, please visit our Return Policy page.

   5. What should I do if my item is damaged or defective?
   If your item is defective or was damaged during shipping, please contact us at support@auras-store.com with the following:

   • Order number
   • Photos or videos showing the issue
   • A brief explanation of the problem
     We’ll review your request and provide a refund or replacement if eligible.

   6. How do I request a refund or replacement?
   To request a refund or replacement, please:

   1. Send an email to support@auras-store.com with your order number, request type (refund or replacement), a description of the issue, and photo evidence.
   2. Wait for our email response and approval.
   3. If approved, we will either process your refund (for the product cost only) or send a replacement.

   7. What payment methods can I use?
   We accept the following payment methods:

   • PayPal
   • Major credit cards (Visa, MasterCard, American Express, Discover)
     All payments are securely processed via PayPal’s SSL-encrypted platform.

   8. Do I need a PayPal account to make a payment?
   No, you can check out as a guest and pay with your credit card without needing to create a PayPal account.

   9. How long does it take to process my refund?
   Refunds are usually processed within 3 business days after approval. If you don’t see the refund in your account, please:

   • Check your bank statement
   • Contact your credit card provider
   • Reach out to your bank

    

   -store.com with your order number, request type (refund or replacement), a description of the issue, and photo evidence.
2. Wait for our email response and approval.
3. If approved, we will either process your refund (for the product cost only) or send a replacement.

7. What payment methods can I use?
We accept the following payment methods:

• PayPal
• Major credit cards (Visa, MasterCard, American Express, Discover)
  All payments are securely processed via PayPal’s SSL-encrypted platform.

8. Do I need a PayPal account to make a payment?
No, you can check out as a guest and pay with your credit card without needing to create a PayPal account.

9. How long does it take to process my refund?
Refunds are usually processed within 3 business days after approval. If you don’t see the refund in your account, please:

• Check your bank statement
• Contact your credit card provider
• Reach out to your bank

Contact Information

Address: 1128 W 58th St, Los Angeles, CA 90037, United States

Email: support@auras-store.com

Support Time: Monday - Friday / 9:00 AM - 5:00 PM (PT)

If you have any questions, don’t hesitate to reach out. We’re happy to help!