Machine wash: warm (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: medium; Do not iron; Do not dryclean.

Domestic Shipping Services

Processing & Shipping Times

• Processing Time: 1-3 business days, excluding holidays and weekends.
• Shipping Time: Standard (5-10 business days): 6.99$
• Estimated Delivery Date: Processing Time + Shipping Time

Order Tracking
Once your order has been processed and shipped, a tracking number will be emailed to you within 1-5 business days from the purchase date.

Returns
You may request a return within 30 days of receiving your order. Please review our Return Policy for details on how to proceed.

Let me know if you’d like any further refinements!

Contact Information

Address: 1128 W 58th St, Los Angeles, CA 90037, United States
Email: support@auras-store.com
Support Time: Monday - Friday / 9:00 AM - 5:00 PM (PT)

If you have any questions, feel free to reach out!

At Auras Store, we prioritize customer satisfaction and strive to ensure a smooth shopping experience for all. If you need to request a refund, please review the policy below before submitting your request.

We apologize for any inconvenience and appreciate the opportunity to make things right.

Eligibility for Refunds & Replacements

To qualify for a refund or replacement, the following conditions must be met:

• Timeframe: Requests must be submitted within 30 days of receiving your order.
• Product Condition: Items must be unused, undamaged, and in new condition (original packaging is not required).
• Product Issues: The request must be due to a defect caused by us, such as damage during shipping or poor print quality.
• Customer Responsibility: Refunds will not be issued for errors made by the customer, including ordering the wrong size or color. We will assess each request based on the details provided.

If your order meets these criteria, please follow the steps below.

How to Request a Refund

Step 1: Send an email to support@auras-store.com with the following information:

• Order number
• Email address used for the purchase
• Indicate whether you want a refund or replacement
• Attach clear photos or videos showing the defect and describe the issue

Note: The images must clearly display the defect and product design to confirm it matches your order. This helps us verify your purchase.

Step 2: After receiving your request, our team will review it and send a response via email. Please check your inbox and spam folder for updates.

Step 3: We will notify you via email if your refund or replacement request has been approved or denied.

Step 4:

• Approved refunds will be processed automatically via your original payment method.
• For replacements, we will contact you for details regarding your new item. Please provide the necessary information so we can proceed.

Important Notes

• Refunds cover the cost of the product only and do not include shipping fees.
  • If you purchased a $30.99 shirt with a $6.99 shipping fee, your refund will be $30.99.
  • If you purchased a $30.99 shirt with free shipping, your refund will still be $30.99.
• Approved refunds are processed within 3 business days and credited back to your original payment method.

Delayed or Missing Refunds

If your refund has not been received, please take the following steps:

1. Check your bank account.
2. Contact your credit card provider, as it may take time for the refund to be posted.
3. If you still do not see the refund, reach out to your bank.
4. If the issue remains unresolved, contact us at support@auras-store.com for further assistance.

Product Exchanges

If you wish to exchange an item, email us at support@auras-store.com after receiving confirmation of your return or replacement approval. Please include:

• Product model
• Color
• Size
• Quantity

No additional fees will apply unless you request a size or color change.

Contact Us

Address: 1128 W 58th St, Los Angeles, CA 90037, United States
Email: support@auras-store.com
Support Time: Monday - Friday / 9:00 AM - 5:00 PM (PT)

We’re happy to assist you—feel free to reach out!

Order & Shipping

1. When will I receive my order?

• Processing Time: 1-3 business days (excluding weekends & holidays).
• Shipping Time: Standard (5-10 days)

2. My order says "Delivered," but I haven’t received it. What should I do?

• Check around your property (hidden spots).
• Ask neighbors or household members.
• Wait 2-3 days (sometimes marked delivered early).
• Contact your local post office.
• Still missing? Email support@auras-store.com for help.

Order Changes & Cancellations

1. Can I modify my order after placing it?
Yes! Within 12 hours, email support@auras-store.com with your order number & modifications. After 12 hours, changes may not be possible.

2. Can I cancel my order?
Orders can only be canceled within 12 hours. After that, they enter processing and cannot be canceled.

Placing an Order

1. How do I place an order?
Browse & select → Add to cart → Checkout → Confirm & pay → Get confirmation email.

2. I haven’t received my confirmation email. What should I do?

• Check Spam, Junk, or Promotions folders.
• Ensure you entered the correct email.
• Still missing? Contact support@auras-store.com.

Returns & Exchanges

1. What is your return policy?
Returns accepted within 30 days (items must be unworn, unused, & in original condition).

2. How do I request an exchange?
Email support@auras-store.com with your order number, the item to exchange, and the reason.

Additional Questions

1. How can I track my order?
You’ll receive a tracking number via email once your order ships.

2. What if I receive a defective or incorrect item?
Email support@auras-store.com with your order number, photos of the issue, and a brief description. We’ll offer a refund or replacement if eligible.

3. Do you offer gift wrapping?
Not at this time, but we’re working on it!

4. What if I entered the wrong shipping address?
Email support@auras-store.com within 12 hours to correct it. After that, changes may not be possible.

Need Assistance? Contact Us!

Address: 1128 W 58th St, Los Angeles, CA 90037, United States
Email: support@auras-store.com
Support Time: Monday - Friday / 9:00 AM - 5:00 PM (PT)

We’re happy to help!